We hope you never need to use the information below because you love your Mek & Fettle piece so much you couldn’t part with it. However if you do need to return or replace, the following information might be of use. For any specific questions please get in touch as soon as possible.

Off the-shelf Piece

In compliance with the consumer law of England and Wales, for pieces that have been pre-built and purchased ‘off-the-shelf’ (not commissioned) we will happily provide a refund or exchange for items still in their original packaging and fully re-saleable condition within 14 days, regardless of the reason. Beyond this14 days period unfortunately we can’t offer you a refund or exchange, however we don’t like to see you unhappy so please get in touch and we can see if we can help in another way.

Please notify us in writing, either by email or post to the addresses at the bottom of every webpage. We endeavour to respond within 48 hours to confirm. Any item damaged or returned more than 30 days after delivery will only qualify for a partial refund.

Refunds are credited to an agreed bank account directly excluding the cost of delivery.

Commissioned Pieces

We very much hope that no commissioned piece will ever want to be returned and we make sure that every step of the way our customers are satisfied with the progress before moving forward. For this reason we cannot offer returns or refunds on piece designed for a specific customer’s needs.

Natural Variation

All our furniture is made with solid woods. No composite boards such as MDF, chipboard or plywood are used in our furniture. This means that our pieces are more susceptible to movement, expansion and contraction that mass-produced furniture. Conditions such as extremes in temperature and humidity can cause problems even the finest joinery cannot handle. For this reason we cannot accept returns of piece kept in conditions too different from the conditions they were intended for.

We also take pride in making sure we pick the most beautiful pieces of wood and combine them as best we can. It would be impractical to get every piece of wood checked by each of our customers and so we cannot accept returns for reasons due to natural colour variation, grain configuration or knot placement.